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it sounds like you stripped the plastic gears for the lows then. When you adjust the OEM HIDS you adjust the highs and lows together. the high is connected by a gear system but part of it is plastic and will strip will very little force. Check on evom for a write up and other peoples issues. If you stripped it then you will need to get a small wrench in there and find the hid only adjustment screw. Good luck let us know how it turns out.
I know this may be a stupid question, what is your HID leveler switch on right now if its above 0 roll it back to 0.
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